IT Trends in POS Technology

I am currently working as a Level 1 Help Desk Specialist for a major restaurant chain.

The bulk of my day revolves around solving  a lot of common IT related issues
that arise with restaurant technologies and deployment upgrades that are
pushed so that the POS Systems in the store's  are running in an efficient manner
and also  so that the systems are following PCI Compliance which is the Data Security Standard for the Payment Card Industry.  Companies have to upgrade their payment processing software and hardware such as Credit Card Pin Pads and POS Terminals so that they are not exposing customers valuable Credit Card information when they use their Credit Cards either in a store or to place an order online via the web or an app.

Right now the biggest trend in the industry is the demand for Online Ordering.
Currently most companies business is done through online ordering via an app or a third party delivery service like Door Dash or Post Mates .

Locally, due to the Coronavirus here in Ohio.
As of 9:00 PM EST all restaurants and bars have been shut down for in store dining
and only Carry Out and Delivery is available for residents wanting to eat out.
More Delivery and Carry Out orders will drive the need for POS and Credit Card Payment
Processing Software to work harder than ever.

When the POS and Software malfunction and are not processing orders properly
is when our team gets the call to remedy the issue to the best of our ability and utilization
of all of our skills and tools to tackle the problem.